Privacy Policy

1. Who we are

Plum-Mex Limited is registered in England & Wales (Company No. 11896030) and is the “controller” of the personal information described in this policy.

• Showroom: Unit 12, Finns Business Park, Mill Lane, Crondall, GU10 5RX
• Email: info@plum-mex.co.uk
• Telephone: 01252 851109

2. Information we collect

• Information you give us. When you use our contact form we collect your name, email address, telephone number, postcode and the message you write. We also keep the details you share when you phone, email or visit the showroom, and the information needed to prepare quotes and deliver your project (for example your address, room measurements and preferences).
• Technical information. Like most websites, our hosting providers process technical data such as your IP address, browser type and the pages requested, which is needed to deliver the site securely.
• Analytics and advertising information. If you choose to accept optional cookies, we and our partners may collect information about how you use the site and how you arrived at it (for example, which advertisement you clicked). See section 7.

We do not knowingly collect information about children, and our website is not directed at them.

3. How we use your information and our lawful basis

• To respond to your enquiry and arrange a showroom visit or consultation. Lawful basis: our legitimate interests in answering enquiries and, where relevant, taking steps at your request before entering into a contract.
• To provide quotes and deliver our design, supply and installation services, including taking payments and providing after-sales support. Lawful basis: performance of a contract.
• To meet legal and accounting obligations, such as keeping financial records. Lawful basis: legal obligation.
• To keep the website secure and working properly. Lawful basis: our legitimate interests.
• To measure and improve our website and advertising using analytics and advertising cookies. Lawful basis: your consent, which you can withdraw at any time.
• To send you marketing by email or text. We will only do this if you have asked us to or have given your consent, and you can opt out at any time.

4. Who we share your information with

We do not sell your personal information. We share it only with organisations that help us run the business, and only to the extent necessary:

• Microsoft (Microsoft 365 / Microsoft Graph), which delivers the emails generated by our contact form to us and sends you an acknowledgement.
• Website and application hosting providers (Hostinger for the website and Render for the service that processes our contact form).
• Cloudinary, which hosts the project photographs and videos shown in our gallery. It does not receive the details you send through the contact form.
• Google, whose Maps service is embedded on some pages and, if you accept optional cookies, whose analytics and advertising services we may use. We may also use similar services from Meta.
• Suppliers, manufacturers, fitters and other subcontractors who need your contact and site details to deliver or install your project.
• Professional advisers, regulators and law enforcement where we are required to do so by law.

Our providers act on our instructions and are required to protect your information.

5. Transfers outside the UK

Some of our providers process information outside the United Kingdom. Where this happens we rely on appropriate safeguards, such as UK adequacy regulations (including the UK–US data bridge for certified organisations) or the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses.

6. How long we keep your information

• Enquiries that do not lead to a project: up to 24 months after our last contact with you.
• Customer and project records: for 6 years after the project completes, to meet accounting, tax and warranty requirements.
• Marketing preferences: until you withdraw your consent or ask us to stop.
• Analytics and advertising data: for the periods set out in our cookie settings and the providers’ policies.

When information is no longer needed we delete it or anonymise it.

7. Cookies and similar technologies

• Strictly necessary. Our site stores your cookie choice in your browser’s local storage so that we do not ask you again on every page. This does not need your consent.
• Embedded maps. The Contact, Kitchens and Bathrooms pages embed a Google Map. When it loads, Google may collect technical information such as your IP address and may set its own cookies. See Google’s privacy policy.
• Analytics and advertising (optional). If and when we use analytics or advertising tools (for example Google Analytics, Google Ads or Meta advertising), they will only run after you click “Accept” on our cookie banner. They help us understand which pages are useful and which advertisements bring people to the showroom.
• Campaign information (optional). If you accept optional cookies and arrive from one of our advertisements, we keep details of that advertisement (such as the campaign name) in your browser for the length of your visit. If you then send us an enquiry, we include those details with it so that we can see which advertising works. We use it only to assess our advertising.

You can change your mind at any time. Select the button below and the cookie banner will appear again, or clear your browser’s site data.

Our pages link to our Instagram and Facebook profiles. Those services are run by third parties and have their own privacy policies.

8. Your rights

Under data protection law you have the right to:

• be told how your information is used (this policy);
• ask for a copy of the information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to erase your information in certain circumstances;
• ask us to restrict how we use your information in certain circumstances;
• receive information you gave us in a portable format, where applicable;
• object to processing based on our legitimate interests, and to direct marketing at any time;
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email info@plum-mex.co.uk. We will normally respond within one month and do not charge a fee. We may need to verify your identity first.

If you are unhappy with how we have handled your information, please talk to us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

9. Security

We use appropriate technical and organisational measures to protect your information, including encrypted (HTTPS) connections and restricted access to the systems that hold it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

11. Contact us

If you have any questions about this policy or how we use your information, please contact us at info@plum-mex.co.uk, call 01252 851109, or write to Plum-Mex Showroom, Unit 12, Finns Business Park, Mill Lane, Crondall, GU10 5RX.